Service Strategies will examine the fundamental service requirements important to your customers and help you design and implement a set of offerings and programs to meet their needs. We will examine response and resolution commitments, delivery requirements, value added components and the economics associated with delivering the offerings, based on your market segment. Our approach includes a number of steps including.

Service Strategies will deliver a comprehensive analysis and customer segmentation strategy, along with a proposed set of service offerings and programs. In addition, we will provide an assessment of delivery capabilities, identify gaps and provide improvement recommendations to ensure your organization is ready to deliver the new offerings effectively.